FAQ — Sunrise Recovery Services Montana

Question 1

How do I get started with a monitoring program?

Accepted Answer

Getting started is simple. Contact us by phone or through our website and we'll walk you through the process. If you have a court order, bring a copy to your first appointment. We'll explain your program requirements, set up your monitoring equipment or testing schedule, and answer any questions you have.

Question 2

Is my information kept confidential?

Accepted Answer

Yes. Your personal information and test results are handled with strict confidentiality. Results are only shared with the parties specified in your program agreement — typically your probation officer or the court. We never share your information with anyone outside of your program without your consent or a legal requirement.

Question 3

What happens if I miss a scheduled test?

Accepted Answer

Missing a scheduled test is taken seriously and may be reported as a non-compliance event to your probation officer or the court. If you have an emergency or unavoidable conflict, contact us as soon as possible. We'll document the situation and work with you to understand your options.

Question 4

How much does monitoring cost?

Accepted Answer

Costs vary depending on the type and duration of your program. We strive to keep our services affordable and will always be upfront about fees before you commit to anything. Contact us for a specific quote based on your situation.

Question 5

Are your programs court-approved?

Accepted Answer

Yes. Our monitoring programs and reporting procedures meet the standards required by Montana courts and probation departments. We have established relationships with agencies across the state and our documentation is designed to be court-admissible.

Question 6

How do you report results to probation officers?

Accepted Answer

We provide timely, accurate reports to probation officers through secure channels. Reports include test results, compliance status, and any notable events. We can accommodate the reporting formats and schedules preferred by your department.

Question 7

Can you serve clients in rural Montana?

Accepted Answer

Yes. We provide statewide coverage across Montana, including rural areas. For clients in remote locations, we offer flexible scheduling and can discuss remote monitoring options where appropriate.

Question 8

How do I refer a client to your services?

Accepted Answer

Referrals are easy. You can call us directly, send an email, or have the client contact us with a copy of their court order. We'll coordinate with your office to ensure the program meets all requirements.

Question 9

Are you SCRAM Systems certified?

Accepted Answer

Yes. Sunrise Recovery Services is officially certified by SCRAM Systems, the industry leader in continuous alcohol monitoring technology. Our certification means we meet rigorous standards for data integrity, privacy compliance, and accurate court-admissible reporting — giving courts and probation departments full confidence in our results.

Question 10

Do you offer GPS monitoring?

Accepted Answer

Yes. We provide GPS monitoring for individuals under court supervision or voluntary accountability programs. Our GPS devices track real-time location and can be configured to monitor curfews, exclusion zones, and stay-away orders. All location data is securely recorded and available as court-admissible reports.

Question 11

What is hair follicle testing and when is it used?

Accepted Answer

Hair follicle testing is a drug testing method that can detect substance use over a longer window — typically up to 90 days — compared to standard urinalysis. It is commonly used in court-ordered programs when a more complete history of substance use is needed, or when urinalysis alone is insufficient. We offer hair follicle testing as part of our comprehensive drug testing services.

Frequently asked questions

For Individuals

For Courts & Probation

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